I recently received two products from Well.ca, both with an expiry date of July 2024, which were on sale. These products were received in mid-April 2024. I contacted Well.ca customer service to inquire about the possibility of an exchange due to the proximity to the expiry date. In the past, I have ordered two of the same products and the expiry date was not until 2025. However, customer service denied my request and instead provided the option to return the products or purchase them again in hopes of receiving a longer expiry date. According to customer service, quality control dictates that any product must have at least a 3-month or longer buffer when it comes to expiry dates in order to be shipped to customers. Perhaps this is why the product was on sale. Unlike my experiences with other wellness companies such as Healthy Planet and Vitamin Village stores, I have encountered no such issues. I am very disappointed with the outcome.
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