Signed up with Wessex Internet, gave all our personal details, bank details, chose the package….. took TWO YEARS…. Before we got connected!!!! Sent Emails requesting updates to what was happening…. Completely ignored, or received throw away comments ‘we’re dealing with land owners’… had 3 deadlines pass and disappear with no contact as to why, I repeatedly had to go chasing to find out what was going on….shocking customer service. HOWEVER… the engineers who came and installed the system were fantastic, polite very helpful and amazingly professional. We are happy with the internet speed etc now it’s actually in.