We signed up for Wessex in early 2023. During the 1 year wait for connection, after being told it would be a few months, we were never contacted by Wessex to be updated. We contacted them several times during the year and were given vague answers about 'problems' but not give any specific information. Their salesman advised us not to renew our BT contract as it would cost to cancel it. (BT were offering a £10 monthly reduction) At the end of the year I emailed to say that the token was about to run out and were should I send my invoice for the extra costs incurred. They didn't reply. I got a phone call 2 weeks later to say I was getting connected. As it turns out, to the same post as my neighbours were connected 6 months earlier. This was followed by another call to arrange for an engineer to assess our underground connection, which we were told was not possible in outr village and was also uneccassary. They had to be told I was already connected. The guy that then came to do the installation did the most apalling wiring job, had to borrow my ladder, trampled plants and trailed mud into our house. We were told the Password and he left. No manual or further instructions. We do not get a signal throughout the house but cannot have an extender without paying for a faster speed service that we don't need. Consequently the extender we bought ourselves means that our WiFi calling is intermitant to say the least. Therefore we now have a faster broadband that we don't notice and a worse phone signal.