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Ken
Ordered a Scott Addict eride 30 plus mudguards at a combined cost of some £2800.00. The bike arrived with the headset loose and my local bike shop charged £25.00 to rectify. I asked Westbrook, via email, to recommend a set of mudguards to fit the new bike. They did and I added this to my bike purchase. The mudguards do not fit this bike. I emailed Westbrook and their response is worded to the effect that nobody at Westbrook would have recommended these mudguards. So, in effect I imagined this interaction. I have yet to ride the bike mainly as a consequence of the loose headset, now rectified. I’ve never purchased from Westbrook and certainly will spread the word around my cycle club of some 400 plus members. Never again. Oh, by the way. I can send the mudguards back at my cost as the response included the information that they don’t do return labels.
9 months ago
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Westbrook Cycles has a 4.9 average rating from 1,338 reviews

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