I ordered a bed and two nightstands from the Alexandra store in VA on 5/8/24. The salesperson did not tell me the nightstands were to be shipped by UPS and delivered at the front door. I thought they deliver it to the room with the bed and assembled. The salesperson did not know it either that the nightstands would be left at the front door. When I told her she was surprised. The problem was I live on a high rise building and the front desk clerks would not receive large items. I knew the delivery for the nightstands would not work. I talked at depth with the salesperson on 5/9/24, and she agreed to cancel the nightstands. On 5/10/24, I called the store and asked them to cancel the bed too because I did not want the bed without the nightstands, they said they would cancel but they did not. I called again the next day and talked to the said deputy manager, I asked her again to cancel the order for the bed. Again, she did not do it. I called the customer service on 5/15/24 and they said they cancelled (it is just a few minutes ago and hopefully it is cancelled) I told the customer service representative I talked to that they should not charge me shipping, because I asked the cancellation before they ship it or prepare to ship it. ( I had called the shipping company; the store gave me their number). The representative also said it would not be refunded because I cancelled the order without enough reason. Why would I loose over $300 for the item not shipped? I asked to the deputy manager of the Alexandria store today 5/15/24 and she said I don't get refunded the shipping because I just cancelled today. I had to call to cancel several times starting the next day after I ordered. They refused to cancel and waited until 5/15/24. They did this because they want to keep the shipping charge. How a big company sinks so low. The experience is totally disappointing,