I bought an area rug from West Elm, an Allover Heirloom Rug (9x12). This rug was recommended by one of the stores in South Florida ( Hollywood). It took 4 months for me to get the rug. Since I was living in 2 places, due to my husband’s job. Most of the time we were in Houston, Texas, coming to Ft Lauderdale, every two or three months to check our townhouse. Since we were not living in Ft Lauderdale there was no need for me to vacuum the rug. I moved back to Ft Lauderdale and I have vacuumed the rug and for my surprise the rug has many loose fibers and shedding. I contacted the West Elm Costumer Service to express my concern. The agent tried as much as possible to help me, but her supervisor advice her that the rug was delivered almost a year ago and nothing could be done. I told the agent that a $900.00 dollars rug should not have loose fibers or shedding all over the rug, after almost a year. The rug is bad quality and I am not recommending anyone to buy this rug from West Elm. Before a rug is recommended by one of the stores, go to the website and check the materials and the making of the rug. I am not asking for my money back, I am asking to have the rug replaced and if there is another rug that might cost a little more, I am willing to pay the difference. Why can this be done?