I ordered a couch in March and email stated it was received at loading dock in May, status as ready to be scheduled for delivery. I called, and was told they could not locate the couch and would put a search in, and to call back tomorrow. I called back, was told the same thing. This happened at least 4 or 5 times. After 3 weeks of calling with no results, I was told the couch was not found and they would re order a new one, available in early July. I heard nothing until today, and called to check status. They said new couch order was never placed, and I would have to wait until September, 6 months after my initial order. This is unbelievable. No sympathy, just an empty apology with a vague promise of recompense. This is unacceptable since I am still out a couch and could have already had one of I had placed it thru a more deserving business. I had them cancel the order, after 4 months of holding up my payment for zero product and 100% excuses.