This has been the worse experience. My bed was suppose to be delivered in August. I continued to call and was told everything was on track. I finally knew something wasnt right and went into a store. The manager at the store contacted the department who handles it and I received a call from Willam's Sonoma stating my bed was lost. I said how did this happen. No one could tell me anything. I was told they will try to expedite it and we will discuss compensation once I receive my bed. Last month I received a call from my Retail specialist and she stated my bed would be expedited and it will be finished this month with specific dates. Today I receive a random email from West Elm stating my bed will be delivered between December and January. I called customer service, one rep said something has occurred with delivery again and they had to push back my delivery date. I said I am so confused. This makes no sense. How does this keep happening. I haven't even received a call. I called again and asked to speak to the manager. Rep stated my bed will be here by 9-26-2024. I said how is that possible when I'm haven't received a call for delivery and assembly. She stated she was told that from her manager. I am highly disappointed. I have customized my bed and paid them in full when I ordered it in May. No one knows anything and I will be sending this to anyone that is affiliated with this company. I want my bed that I paid for.