When one has to apply online to claim a refund, the online Form which needs to be filled in states clearly to attach proof of travel, ie Ticket. I had a journey from hell which was due to the fact that it was a hot Day and for reasons unknown the Air Conditioning on the Train was not working. I welcomed the relief when we stopped for 10 minutes for a Driver change at Northampton and could see others doing the same as me namely stepping out the Train to capture some welcomed air. The result of a badly maintained Train meant that all day long I had a muzzy Head and felt terrible. " We cannot access the proof" was a sentence used in the email exchange that took place. Not my problem but an interior one that they should sort out. Then they sarcastically treat me like some kind of fool and we are playing a game of Ping pong emails. If it were not for the fact that the Railway Ombudsman take up to 90 days to sort the Claim out, then I would have taken my Claim to them. I had to fork out £21 one way return fare to Euston with Avanti because this Rail Network are not to be trusted. The countless complaints on here speak volumes. This Company should be stripped of their franchise as they cannot organise a P*ss up in a Brewery. I have never been treated like this in all my life and to make matters worse my travel date was in mid April and still await a miserable £9.55 " out of the kindness of our Hearts" as was put. I'm a 65 year old Guy and if they treat all their Customers like this, then they need to take lessons in Customer care. A lesson to be learned. Do not travel with this Network and seek alternative means. Perhaps some advertising on TV of the wrong kind would go down like a Ton of Bricks. I'm dealing in Fast TV and have recently heard of a deal tied up by my Mentor that our new TV Show will be going Global. Let's have a debate about this Network and I bet the Switchboard will be jammed with People wanting to take part in the debate. I have to wait up to another 10 working Days just to receive this money. It just goes to show how many complaints they must be handling. Give this Company a miss is my strong advise