My first experience was fantastic I ordered 3 wall panels and accessories online and everything worked perfectly and was called for delivery date and everything was delivered on time so would have been 5 stars. The second time my order was taken for another 2 wall panels over the phone via the Newcastle store and I paid by CC. I got no order confirmation for this and it seemed whilst it had been processed it had not been passed to the delivery team. I called a couple of times and eventually my order was tracked down and promptly delivered. Hence my 3 star rating otherwise would have been 5 stars