Awful experience. They are super quick to get your money, but when it comes to the actual registering of membership, access to the building, access to bike storage and shower facilities, they are unhelpful. Numerous and unnecessary e-mails when you are set-up. Before going ahead with the membership, I was told that there was bike storage on the membership, however, this was contrary to what the receptionist said on the day at the building. I e-mailed Frank and April (they took the initial booking but no response from either. Run a mile, there are plenty of better, competitive facilities available in London now.