We were satisfied with the overall service received by Which? Mortgage Advisers. They explained to us the process and offered the best solutions based on our circumstances, with detailed explanations provided. We felt looked-after and would recommend the service to friends. There are a few things that could be different and would make our experience better. We would prefer a more concentrated approach with regards to the documentation needed as often we were told to produce various documents at different times in a single day. Also at times I felt that the language used could be more professional as some comments seemed a bit out of order. The most important complaint we have about the service is the availability of the individual dealing with our case as we never managed to speak directly to him when needed but had to leave a voicemail and wait for a call back instead. This really needs addressing. Probably if not available the whole day dedicating certain hours in the day that they can pick up the phone could be a solution.