The service we received was outstanding and helped make our house purchase a lot easier. The mortgage product we selected, with help from our adviser, was just right for us - we feel our requirements were fully taken into account. We had a couple of false starts as our first house purchase fell through. Our Which? adviser was ready to re-start the application process each time, which made the whole thing a lot less stressful for us. Our adviser responded to emails very promptly, answered all our questions in language we could understand, and was available on the phone whenever we needed to discuss something in more detail. I would definitely recommend the Which? mortgage advice service to others, particularly first time buyers who don't necessarily know all the steps in the process.