I contacted Which? Mortgage Advisers, as my mortgage lender's SVR was very high and they had no better deal to offer. Alex Kemp and Shane Lucas at Which? were wonderfully helpful in what proved to be a very stressful remortgaging situation. I wanted an interest-only buy-to-let mortgage and I am a pensioner, so that was a challenge in itself, one from which Alex did not flinch. He found me a very good deal and I was ready to proceed when my long-term tenant suddenly died, leaving me shocked and undecided as to whether to proceed at all. Alex was completely sympathetic and did not pester me while I took time to consider my options. I decided to proceed, which was where the stress really began, as the property lawyers appointed by the new lender were both incompetent and opaque in their dealings, which delayed the process several times, as I and Shane, who was my 'case handler' struggled to make sense of their communications. At no point was I made to feel anything other than fully supported by both Alex and Shane, who took all my questions and concerns seriously, Shane eventually taking over all communication with the lawyer on my behalf. Now that we have reached completion, I intend to lodge a complaint against the lawyers and Alex has offered unsolicited to support me in that complaint. I cannot speak more highly of Which? Mortgage Advisers and, were I ever to consider remortgaging again, would have no hesitation in consulting them.