Was wrongly advised and delayed by inexperienced broker which caused a delay and made me lose money as fix rate switched to variable after 2 months of delays and getting nowhere. Managers took over finally and where very deflective of the loses as if nothing had happened and totally inconsiderate of the fact that I am losing money everyday cause of it. Even after assigning of senior broker process was not as smooth or taking the urgency it needed. They demanded their fees, now even the completion fee by totally ignoring the fact that they caused me a direct loos that is more than their fees, without ever acknowledging the loss caused or offering to waive any of the fees.