Alex Kemp and Shane Lucas at Which were my mortgage brokers for an extremely difficult pair of BTL expat landlord mortgages (including one on a very very old property.) Despite the endless difficulties banks through in the way of these offers, both staff were the model of perfect brokerage: fast, efficient, informed, in total command of the facts, entirely capable of representing my position, often forcefully, to the banks. Supreme customer service - absolutely 100% recommendation, if these two individuals are representative of the whole firm. Would not use another broker again after this exemplary service. (Finally, their manager Chris Timms - also excellent - when one bank offered then reversed its position after we'd incurred heavy costs he was systematic and clear in demanding they honour their offer, and won through for us.) Great great work. THANK YOU.