I was very impressed with customer service when I first contacted the company. They were friendly, polite and informative. After an on-site assessment, We received the required paperwork very quickly. Everything we needed in order to pack, was provided in plenty of time. More was offered if necessary. When our initial move was postponed by solicitors, the day prior to removal, the situation was dealt with in a very calm manner, and our relocation took place several days later, in searing heat! The removers, Dave, Adrian and Ray, were amazing. They worked calmly and efficiently throughout; nothing seemed too much trouble for them. The effort they put into their work was astounding. The packing of the van was a work of art and all goods were fully protected with blankets and straps. We would recommend Whittles, without reservation.