I've got this for nearly three months but haven't used it for more than half of that time because of the frustration. my 7 years old son was made to count scooters/bikes over and over again. I didn't realise for ages until one day he told me this program is too boring and he didn't want to do it. I then looked into it, the "challenges" allocated to him were about reception/ early Y1 level. I then tried to contact them which didn't seem to be straightforward. Finally I got in touch with someone online who said my son needed to resit the assessment to match him to the right level. The assessment took forever! Because he's Y2, so it took a good 40 minutes before he got to roughly his own level of capability. In the end, I had to ask him to just close the laptop as it's nearly impossible to ask a child at this age to concentrate doing maths for such a long stretch of time. There's no option for a break/save the progress. I'm not sure in the end, when he re login, if the assessment result managed to be registered. Just now, when I ask him to login to do some exercise, he went straight into "Counting Hats"!!! For goodness sake, I didn't pay the entire year to let him do basic counting. I managed to find the sequence of number. It looked interesting, but within 3 minutes, he started complaining the button is Not working. The program says "Click OK" which didn't work at all. But actually you need to use "Tab" and "Enter" button to progress. How could someone expect a 7 years old to figure out all these? I'm giving it another week or so. If it bothers him more than being helpful, I'd request for refund!