I found WLED on Goggle when I wanted G9 LEDs. The web site was easy to use and found what I wanted. I placed an order and a prompt email was sent to say that they had received it. However after 5 days, no email to say that the order had been dispatched or the order arriving at my home. When I phoned I met with a polite lady and she investigated it immediately and came back promptly, discovered that the order had been lost as they were transitioning to another ordering system. They stated that the order will go out on the day of the enquiry and will be delivered the next day, which I had received as promised. Once installed the cool white colour is not what we wanted. Talking to one sales guy he said I could exchange it to warm white and checked the stock level. If I send the order back with a form that he emailed to me that day they would send me the replacement. I am waiting for the correct ones to arrive as I write, its been 4 days so far (including Saturday). Under the circumstances I found their service good and the staff helpful, so will be using them again.