I have previously used Hafele to supply my LED lighting and when I came across your website I was surprised and a little dubious about your competitive prices. During the course of placing my order via the website I encountered a technical problem and the order wouldn't process. I called to place the order by phone and had the pleasure of dealing with Wendy. Wendy was extremely patient in dealing with my order (especially with my poor mobile signal), she was very reassuring about my concerns over paying twice and even prevented me ordering the wrong IR controller. The products I ordered were perfect for the job and Wendy is a credit to your business. I will definitely be coming back to place further orders. Well done.