I would have preferred a little more communication. After placing my order I never received a confirmation email, only one telling me an account had been created for me. The website showed my item was in stock, but I heard nothing for 5 days. Fortunately, I could use the account that had been set up to check the order and this showed that the item I had ordered was on back order. Because of this confusion, I rang to check what was going on. My call was quickly answered and the handler confirmed that the item was not in stock, but due that day. This turned out to be true and I received a dispatch email that afternoon and the items the next day. Finally, I used the website 'contact us' link at the start of my order, as I had a question about the item, but that was never answered. I would use this site again. The prices are competitive and they have a good range of items. However, I would be disappointed if they don't sort out these communication glitches, because they take the shine off the service they provide.