I wanted 2 x 1metre long LED tapes, so I went on line and your site flagged up "1m Led strips, self adhesive tape " , ideal I thought , but to be sure I checked your product specification and it stated that the product length was " 1000 mm " , excellent, so in the box marked quantity I typed in 2. I don't think it was unreasonable to expect 2 x 1 metre LED strips but what I received was 1 x 2 metre strip with only one set of trailing wires. I rang the number on your invoice and was told by one of your sales team that I should have stated that I wanted it cut in two ! Having explained to him my purchase journey as detailed above, I asked what could be done to remedy the situation and he told me I could either order another set of trailing wires which I would have to solder on myself or I could send the product back at my own cost ! I stated that it was clearly not my fault that your product description was misleading and I did not agree with either of the options. So I sent an email to your support dep detailing my situation and requested that you send me a returns form so that I could return the item and claim my refund. That was 4 days ago and not only have I received no reply or contact the very fact that today I get this review request leads me to think that nothing is happening behind the scenes either. I am hopeful that maybe this line of contact will grant my request and I can return the item that I did not order and get my £13.37 refund. Regards Andrew Oak ref Magento100 074250