Ordered a pair of up down lights, after a few days I rang to ask where they were I and I was told they were a special order and will be with me in 2 days time and I was told I could not cancel them as they were already ordered from you a supplier. A week later I rang again. They hadn't been ordered at all and they were still waiting for the lights. I was told there must be an issue with stock or something. I asked them to ring me once it was investigated (I never received that call) 2 days later I recieved the lights. Poor communication and lied to consistently. Never knew where I stood.