Having seen a previous recommendation saying they had a helpful service I phoned up to cut through the complexity of the website with items I wasn't sure about. Talking me through the options the generally helpful advisor omitted a key item so this had to be purchased and posted on. The downlights arrived with the wrong colour temperature so had to be replaced. The delivery note had prices against the items which were 10 percent cheaper than the amount I paid! The pixel aluminium strips didn't arrive with brackets so I requested some. The correct number didnt arrive so I had to phone again. Good products but an exhausting company to do business with!