OK, so a few of the bulbs (3) in the order (57 items) where the wrong colour "warm white" instead of the "cool white" that was ordered. A couple of the bulbs where not working and we had to get them replaced. All of this was easy to do and happened in a couple of days, with the replacements (you have top pay for the return postage yourself, btw ...) tuning up after a few days. However, we were only shipped about half the entire order the remaining items were not shipped (even though the website clearly said they has a quantity "in stock" at the time of ordering.) We we're told this, they company took all the money upfront and then scribbled a hand written line on the delivery notice in the box saying we had to wait for the rest of the order to "come in" before it could be shipped out to us. Now, In our case getting those 26 outstanding bulbs took just under six weeks. I had to chase constantly for updates, often being told "they will be shipped to you by the end of the week" - only to go through the same process the next week and the next week and next. Contact by email or telephone really makes no difference to the outcome, and you are never told that they won't be shipping - the end of the week just comes and goes and nothing arrives. The bulbs themselves are great, high quality product, the communication from WLED not the best, if you don't chase, you don't hear, anything about your order not being shipped as promised / written. The company is obviously beholden to its suppliers for the bulbs and can't ship what it does not have in stock, but they could at least make some attempt at keeping you informed when things are not going as planned.... They really should also only take the money when the good are being shipped out to you, not before they buy them from whoever their suppliers are. I should have saved a lot of hassle and gone direct to the producers of the bulbs. A great Product, Poor levels of customer communication and contact. slightly annoyed that they took all the money up front then gave a slightly less than average service.