Rang first for some clarification on the lights I was ordering,,was dealt with quickly and given helpful advice. Once I had placed my order was given an approx delivery date. When order arrived it was minus one light bulb so I rang up and once order checked with them was told missing light bulb would be sent asap, bulb arrived in post within 3 days. Have since had lights installed by an electrician without any problems. Fittings look good and light from LEDs are excellent. Have gone from 160 watts usage down to 40 watts so hopefully will save some money. Would recommend this firm to my friends.