This was my first order with them and it wasn't a good experience. After placing my order I received an email with my password but not a confirmation email of my order. I waited a few days, nothing happened so I phoned them up to be told my order was probably on its way and that I would get my confirmation email. Again, this didn't arrive. So after yet another couple of days I phone them again to be told exactly the same again, order was shipped and he would send my the confirmation email but this email still didn't arrive so I mistrusted this company by this point and thought I would never see my order arrive. But after well over a week of placing my order I did finally get an email so tell me that my order had been shipped and the goods did arrive in good order. Shame it was a worrying time in-between though.