Firstly was told delivery will be Monday, products didnt come will the Thursday. They charged me for express delivery even though their website claims free delivery for orders over £45 - mine was over £450. Before i ordered their sales staff told me they would refund the del cost after i placed the order. When I spoke to the manager about why I was lied to about the delivery time he seemed to think he was doing me a favour by refunding the delivery cost!. Not a very coordinated company. Prices are all over the place, by their own admission they said they cannot know if trade will be less than retail.