I have been purchasing online from all sort of online vendors for the past 15 years, these guys win the trophy for the worst internet sellers in my records. I placed my order with them for a project I was working on, online on 24/11/2017 for what was listed as “in stock”, three weeks later, after not having heard anything from them besides the automated immediate order confirmation, I decided to give them a ring (internationally) they put me on hold for 10 minutes until they found my order, at which point they said that specific led strip I had ordered was out of stock and this is why my order was placed on hold...great! Hmmm perhaps somebody should be telling a paying customer this immediately! Anyhow, they said they will upgrade my order at no extra charge a send me a better quality led strip, available from immediate stock and would dispatch on the same day, at no extra cost; although the alternative led strip had a higher electrical consumption, I agreed to get on with it. Three days later, I receive an email from them saying the courier cost is GBP40 and not as per the online delivery estimation and they were generously willing to cover half of that for my long waiting time but request me to cough-up an additional GBP20 my share! My project was already late so I agreed and paid using PayPal. My order was then processed and I received my package 5/1/2018 and to my surprise they had sent the wrong aluminum profiles, unmatching diffusers and unmatching end caps!! I raised a dispute with PayPal and sent them an email. They didn’t even bother enter any comments or reply to the PayPal dispute and told me that they had a remark in their system that due to the fact the low profile aluminum profile sections had been sold out, I was contacted by phone and accepted the standard profile sections which never happened!! I insisted that if they would not take corrective action I would escalate the dispute to a claim status on PayPal. They came back to me the next day confirming they would send the correct profiles for free. Only today 22/1/2018 did I receive the correct profiles, but again incorrect diffusers and no end caps!! I mean seriously!! These guys are simply “useless”...Two moths from the order date and still can not complete an order!