The product itself was great. The customer service, not good at all. Firstly, I ordered from the site with the advertised 10% off lighting on the site, but when I tried to put the code in, no luck at all. When checking out the banner was at the top saying 10% off all lighting, which annoyed me further with the amount I was paying with my order. Then, once I had ordered the lights, I ordered with standard delivery (of 3 working days according to the delivery part of the site). A week later, I phoned because I had had no update, no shipping information OR order confirmation! Spoke to a customer service rep who told me it should be sent out in the next few days. A few days later, still no order confirmation. I phoned again, and was told by another rep that the original rep should have told me that they were specialist items that took longer to be shipped, but this was written nowhere on the product description, and not mentioned on checkout where the delivery time just said standard. Finally my lights came, and the products were brilliant. product, 5/5. Using this site to order 0/5 :(