I was told when ordering that my parcel would be delivered in two-three days. After I didn't receive any dispatch notification, I e-mail in and Initially it took two days to receive a response which just told me that they were waiting for stock and my order would be dispatched when it arrived in their warehouse. When I e-mailed back to ask when they expected that to be, I received no reply. I then phoned on the Friday and asked when it was likely to be delivered as was told that they now had all parts of the order, but that as I had selected a three day delivery they wouldn't arrive until the following week. I then asked for the order to be refunded in full and cancelled as it would arrive too late. They confirmed this would be done, however I then received the package on the Monday already having purchased alternatives from another supplier. Not very happy at all!