Made an order for nearly £400 worth of LED lights. When I received them I realised that I had ordered too many of one item and not enough of another. I placed another order online for the ones that I needed and emailed them (as per their website instructions) for a return - no reply. I waited 2 days and then emailed them again for a return - no reply. I then phoned them and asked to return the incorrect items. The person on the phone was very put out and it soon became obvious that they didn't like returns. After 25 minutes on the phone and being put on hold twice I was told that I could return them but because I had ordered the wrong ones I would need to pay to send them that. I didn't have a problem with that as it was my fault and sent them back with Parcelforce. 2 days later, after they had been delivered I emailed them to ask if they had received them. I was emailed a Credit Note which said that the refund would be sent to "the method of payment of the order". After 5 days I emailed them again and asked them when they would be refunding it to my PayPal account and received a reply that it would be refunded - no mention of when. After another 5 days, no refund or further correspondence, I started a dispute with PayPal as I still hadn't received the refund. They didn't even bother replying to the case and a week or so later PayPal refunded me for the return. If you are having problems with these people contact your card issuer or PayPal to get a refund as there's no point even speaking to them. I don't understand why they have glowing reviews on Reviews.co.uk but on Trustpilot their reviews are so bad except that they must be able to filter them and delete the bad reviews.