The first person I spoke to did not know of the product I needed, I could not find it on the website so maybe she could not either. But eventually we found it and I ordered it on line. Some of the order came a few days later, but it turns out the item we looked for was oo stock and will be for weeks (I found this out by getting a call after a chasing email). But there is another product you can have, it cost more and it can be delivered tomorrow. Ok, I'll to that. Tomorrow comes, nothing. Another call - sorry but the order was never shipped. It can't be shipped today, or tomorrow (Saturday), but it will be shipped on Monday so you'll get it on Tuesday. We'll see. Sounds like the place is a bit of a shambles.