My boiler broke down 5 days ago and I contacted Whoopsie immediately on a web page which is confusing if you have an older boiler. I sent all the documents needed and expected an engineer. I struggled to get a quick response from Customer services with someone to call you back - I have now had a favourable response and the engineer was scheduled immediately to arrive in the morning. James on the late team came through thank you.
My old dependable 20 year old boiler was fixed very easily without the need for a new boiler.
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