They are not even worthy of one star. Took out central heating cover as they assured me they could offer me the same service as British Gas. They are nowhere near this! Called 4 days ago as boiler has broken and we are without hot water and central heating. Made them aware we have elderly relatives in the house. I was promised a call back. Didn’t happen. Received an email from the claims team requesting more information, responded immediately. Have just received another email 4 days later requesting more information. In the meantime I have taken out cover with British Gas and an engineer is on the way.