Bought a cantilever parasol via ebay. On setting it up and tightening the screw through the bolts welded to the base one of the bolts started to break off. I contacted them via ebay with photos. After 2 days of no contact I phoned and a representative traced the email and said she would arrange for a replacement part to be sent. After a week I sent a chase email asking where the replacement is. And now after a further 2 days on no response I have tried phoning but after hanging on for over 20 minutes with no answer I gave up. Tried a further 2 times during the day but with no answer again. Would not recommend this company to anyone.