My backwash was delivered a few couple of days ago. It was very upsetting to find that the delivery driver left it outside the pathment and refused to take it in. The delivery driver literally got in his van and sped off leaving my mum there watching him speeding off the road. He told my mum if she wants a refund she had to call the company up. My poor mum was lucky enough to had two builders there at the time to come out and help. I had to watch this on the cctv camera, horrid. The box has not been opened yet, hope he has not broke anything as he was just tossing the box about. Won't be buying from here again.