Unfortunately I’ve had a pretty bad experience with your company which is very disappointing as I had high hopes. After ordering my bed for my new clinic which came quickly (Wednesday) but after opening to build it was apparent it was faulty with several issues. Calling the next day (Thursday) first thing and explaining this was of great inconvenience to me and that I really needed a replacement ASAP. The girl said she could not confirm when a new bed would be delivered and I had to send my pictures and videos over in email and they would be back in touch. Which I did. I eventually got a reply later Thursday afternoon saying that the warehouse would send one out but wasn’t sure when that would be, possible 3-5 days. This to me was ridiculous considering if I went on the site the night i had found the fault I could have bought a new bed and had it delivered by Friday when I actually needed it. I’m still waiting..have had no communication and no idea when they are picking up the faulty bed. I’ve had to source another bed so I can carry out treatments. I can’t believe how bad this service is and I will be making sure I never use it again. I’d actually like a full refund and buy from somewhere else. Your company have caused me inconvenience and undue stress with no apologies.