We purchased a charcoal bbq with lid and bottle opener for 140 pounds. The item arrived promptly. We assembled it the next day. The instructions leaflet is so basic that it lacks vital information and makes the assembly process really cumbersome despite two individuals well versed in flat pack fittings. In fact the bbq did not contain any fixtures for the bottle opener and several parts are slightly bent not allowing for good fit. As is happens we also found the same bbq 20% cheaper in another store. We emailed Wido about all of this asking them to offer us a partial discount about a faulty item but a week later I have still not heard anything. Their phone lines are also not in action due to COVID! I find the whole service inadequate and unprofessional. It's a real shame as I would expect much more from a British company.