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ale
Malaga, we rent a car early April 2023. Very bad experience. From the very beginning, the Wiber operator tried to offer us additional services to the rental, saying that we needed all-inclusive insurance, that the basic rate covered almost nothing in case of damage, problems with the car, etc. The intent was clear; increase the profitability of the rental service. When the car was returned, the operator, seeing that we had accidental damage insurance (with no deductible), made sure to identify any damage to the car right from the start. The car, during our rental, was not damaged, yet the operator found a defect in the rim that was already there previously and charged 121 euros for the damage. Unfortunately we didn't have any detail photos of that point and so we were charged 121 euros. The operator said that in any case the insurance would have reimbursed that sum. In any case, it is clear that it is a legalized theft, a fraud against customers / or insurance companies to increase the rental business revenues. Terrible! Advice: avoid this rental service or at least have the car inspected perfectly. Any small damage, even previous (if in the absence of evidence) will be charged to your credit card to increase the profitability of the rental. So take a thousand pictures and videos of the car before and after! These services are now like low cost flights, they advertise that everything costs little at the beginning, but in the end you pay much more than initially thought! It should be added that in the basic insurance, in the event of an accident, roadside assistance is not even included in the basic package! Shame!
1 year ago
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Wiber Rent a Car has a 1.2 average rating from 87 reviews

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Alice, Customer Support

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