Argus Car hire and price seemed great. The car was supplied through Wiber. When we made the booking we had 5pm as a return time. When we collected the car we explained that it showed 5pm but we had meant to put in 7pm as our flight was just before 10pm. The chap at collection said that was no problem as he could amend the time on the system to 7pm, which apparently he could do as we had booked through Argus Car Hire but he said had we booked direct he wouldn’t have been able to. Chap seemed very friendly, told us all about his new born baby and family, where he was from etc. There is a heavy sales approach in terms of extra insurance being sold to cover the €800 excess. We had already taken out excess insurance through Axa when we hired via Argus Car Hire but we were told it did not cover us for tyres, chips to paint work etc which is incorrect and it did cover us. The chap also told us that so many of their cars get fines for paint chips so we really needed their insurance. Again we didn’t as our insurance covered us but they sell it so hard that I would understand why a lot of people would get worried and just end up buying it out of fear. So be careful that you don’t end up buying more car insurance from them if you have already done it. Overall service was ok except the sales pitch for insurance. The day before we were due to return we decided to stay one more night. We Tried to contact customer service to ask if we could extend the car rental and that is where the nightmare begins. Firstly if you email them you get a response that says they will respond within 15 days! We emailed again but the second time you don’t get any response. Considering most people have holidays of less than 15 days, email contact is therefore not possible. The telephone line is a nightmare, it just cuts you off and you can’t speak to anyone. We had to try over 20 times until someone finally answered the phone. Instantly they sounded annoyed that they had to actually speak to a person. Said no straight away that we couldn’t extend and if we wanted another car we would have to drive back to the airport and make a new booking to get a car. So we said that would not suitable and would just return the car at 7pm. This is when you realise you have to be really careful with this company. The supervisor told us that we had have the car back at 5pm, refused to speak to the person that had checked the car out to us (even though he was in the office she refused to speak to him), said he had not amended the time and denied he could have done that even though the chap had told us it is what he had done as we had booked via a third party, (and unfortunately we believed him as appeared honest and friendly) supervisor told us if we were even a minute past 5pm, we would be charged for another day (even though she said we couldn’t have the car for another day!), that it was illegal to have car a minute later than the check out time, the car would be uninsured, and then just put the phone down. She was very threatening. So be really careful with the times you put for return and don’t risk being a minute late as you will be treated very aggressively, read your contract again in full before signing even if they verbally tell you something as they don’t reflect what they say on the contract and act friendly so you genuinely believe they are doing what they say. It is worrying that the supervisor says that if a car is returned even a minute late it is illegal and uninsured!. I have hired cars all over the world and I have never seen a car company be so aggressive, as whilst I have not been late returning cars I do understand that people can get delayed/lost etc. The supervisor did not care at all that we were going to have to spend 5 hours at an airport due to her refusal to even ask the chap who had checked out the car to us whether it should have been 7pm. But the main reason I wouldn’t use them is if you were unfortunate to need assistance there is no customer service, you will have to ring so many times until someone finally answers a phone, and they are aggressive and clearly annoyed when you do speak to them. The supervisor is shocking, threatening and will just put the phone down on you, so obviously that behaviour then reflects on the team. I really don’t know how this person is in a management position! They really hard sell insurance but go as far as trying to scare people into buying it. We were so upset with how we were treated we ended up dropping the car back at midday and paying for a taxi to bring us back to our hotel so wouldn’t have to spend 5 hours at the airport and also have the worry of dealing with this company before our flight home.