I tried to contact them during the day without success, they are not very reactive! Then they charged us an extra cost (40€) due our delayed flight that arrives after 23:00. After the pick-up at the airport, the employee was "nice" untill we rejected the full extra coverage, after that she was unpleasant. The car was waiting outside absolutely dirty, no control of the outside was done, they literally gave us the key and said: good luck. The car had a faulty glass cleaner and no glass liquid which was not comfortable under rain weather. At the end nothing happened to the car and the check-out was quick and smooth, 🙏