Shockingly poor car rental company. We have rented cars worldwide (Avis, Sixt, Hertz, Enterprise, Budget, Europcar, Alamo etc) since the mid-seventies and Wiber are by far the worst we have ever used.
We were initially pleasantly surprised by the competitive price at Mallorca airport and happily booked a car for 2 weeks. I took out CDW insurance in the UK but on arrival were pressurised into taking theirs out as well, left under no illusion that if we didn’t we would not be covered in the event of a puncture, or breakdown.
On collection, we realised that we needed to pay for an extra day because of departure flight times. Reassured that we could easily do this by phone, and would get a better day rate this way, at any time during the course of our holiday, we set off for our holiday.
It proved impossible to contact Wiber again by phone, so my husband drove back to Wiber the day before we were due to return the car. Not possible it seems, to extend, because we booked with Booking.com. In the end we returned the car a day early, caught a taxi into Palma and the bus back to Sol de Mallorca.
I am relieved that we did take out their insurance, because it well-documented in online reviews, that if you don’t have their insurance, returned cars are checked microscopically and thoroughly, including underneath for dints and chips and credit cards charged accordingly!
I believe that this company needs a visit from the Officina del Consumidor. We will never use Wiber again and have cautioned all our friends who regularly visit the island to choose another option.
10 months ago
Wiber Rent a Car has a
1.2
average rating
from
87
reviews
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