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Anonymous
Avoid Wiber Malaga Airport at all costs. They scammed my out of €163. I stupidly booked them as part of a Ryanair flight booking and did not Google the company before hand. If I did, I would not have touched them as there are many negative reviews online. The price quoted for 6 days for a small car was very keen. I now know that the business model is to quote low for basic rental and then to force / convince their customers to take out very expensive Collision Damage Waiver Insurance and, if the customer does not take the insurance, to get the money from the customer by "finding" alleged damage to the car. The onboarding experience was not good - a 20 minute wait at the airport for a transfer coach to the depot and then a 40 minute wait to get the car due to only 2 staff dealing with a long line of customers. They tried to sell the CDW insurance but I declined as I had a car hire excess insurance policy. They took a €700 deposit from me in lieu of their CDW insurance. The voucher listed 3 damages to the car, including front bumper. The damages checked out - there was the tiniest paint chip on the front bumper. I took pictures of the car before heading off just to be sure. I drove for 183 kilometres in the car - all dual carriage way driving except for the few km to a villa and then two trips to golf clubs and the return journey to the airport. The driving was uneventful - absolutely nothing that could have caused an iota of damage to the car. On returning the car, the Wiber employee spent 10 minutes carrying out a forensic inspection of the car. The first thing that he did was lay on the ground and look under the car as if he knew what he was looking for. He found some small scratches to the plastic under the front bumper, probably caused by a kerb, that I did not do and which looked as if they were there for a long time. He said that he had to charge me €121 for this damage. There was no arguing - even when I pointed out that the booking form listed damage to the front bumper. He found a mark on the wheel rim and said that he had to charge me for that but luckily that mark was visible in the pictures that I took before leaving the depot on day one - so he failed on that one. Then he found an almost invisible smudge on the wing mirror and said that I did it and it would cost me €42 to fix. It was a very rude and unpleasant experience. You have been warned. Don't be taken in by the cheap basic price.
7 months ago
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Wiber Rent a Car has a 1.2 average rating from 87 reviews

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