Disgraceful company, would not recommend. We arrived at Alicante airport to have to wait over 40 minutes for our shuttle transfer. There was one driver who repeatedly told passengers, including ourselves to ‘get out’ there was no order in collections, it seemed to be who pushed themselves to the front first. Upon arrival at the car collection centre, we took a ticket from the machine. We then proceeded to wait over 45 minutes for anyone, all customers left & we were the only people left to be called, another customer entered and took a ticket and was seen straight away. At this point, my husband complained to be told other people are a higher priority. We waited, with a child for 1 hour 30 minutes in total, we had booked our car collection for 10am, we did not receive our vehicle until 11:30am. In addition to this, when booking the vehicle via the Ryan Air website I had paid an additional £35 insurance cost to cover us. When we collected the vehicle, we were then asked to give a further £185 this was for insurance.. apparently as they said we had booked via a 3rd party or we could give them £1,700 it was our choice. I have since emailed Wiber 5 times to complain and had no response. Utter disgusting service.. avoid and use on site airport car parks who are reliable.