Avoid at all costs My experience of Wiber went from 5 star to 1 star within a matter of minutes.. The bus picked me up from the airport, a 5 minute drive and then a smooth check in process by a member of staff at the desk. within 10 minutes we were off. no pressure to buy expensive insurance (which i already had from cover4rentals) 5/5 Unfortunately, the car was scratched on the bonnet whilst parked in a car park on the second day, I called Wiber to tell them and they told me not to worry and this would be dealt with when we hand the car back. 5/5 On our last morning our plans changed and we asked if we could extend the car hire and we were told that this was not possible but we could have an extra hour out of courtesy. 5/5 We arrived at the car hire centre, handed the keys over and then went outside, on reflection the guys working there made a joke amongst themselves about something, with one of them making a "oooh" noise (which on reflection came clear later). I showed them the damage and I was told that the damage was €134 (thank god for insurance), the money would come out of my insurance and i can claim it back. And that was that, a smooth check out. 5/5 Once on my way to the airport I saw the emails. €25 late fee.... I was on time at 13:00 and checked out by 13:06 and I was charged €25. I was not told this on my arrival or check out. Incredibly sneaky and deceitful, and this is what i assume the joke the Wiber team made after we went to check the car. Did they charge me €25 the checkout being complete 6 mins after 13:00. Then I checked the damage report, they had charged me €437 for the damage, not the €134 which I was told in person. I replied to complain and they told me to contact their customers service department. I did, the auto response says they will respond within 15 working days. It is now 18 working days later and no response. I would have recommended Wiber all the way up until the deceiving and lying check out service. They cannot be trusted or bothered to respond. Just avoid them