SCAM, DOUBLE CHARGES - DON’T BOOK!!!
After some research, booked Wiber. Seemed like best rates and ratings. Ended up paying double the amount in the end. Took out car rental with Wiber via 3rd party (booking.com). Took full cover, adding an additional €50 to bill. Car rental was just over €230 for 5 days. When we arrived, we were informed that I still had to pay an excess of €1700 should something happen to car (to be reserved on the card), and that this would need to be claimed back from booking.com. Was told that they cannot guarantee what third party’s t’s and c’s are, which is understandable. Then they insinuated that this “full” cover that I took out is not really full cover, and if we want “full full” cover, its another addition €150. Was also told that should we not take this, we would be liable for the €1700 excess. To make a claim, we would also need a police report, and was told that this would be nearly impossible as the police only come out with major crashes. All good and well, but the point is that they trick you with a low price at the start, then when you get the car, the actual price is almost double. Ended up paying almost €400 for the rental, almost the same price as our entire accommodation for the week. In this case, rather get a rental from one of the big rental companies directly at the airport (all costs included), and it will also save you another 1-2 hours having to take a shuttle to get to them, as they are outside the airport.
Other issues:
- defect car (kept fogging up, had to drive with aircon and wipers on most of the time.
- Car full of damage, nobody available to check car with you.
- Nobody answering the phone when you call customer service
1 month ago
Wiber Rent a Car has a
1.2
average rating
from
87
reviews
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