Product never arrived! I placed an order on 25th March 2024 with an expedited delivery date of mid April for a special occasion for my daughter. I ordered through Wickey French website as the delivery address is at our French house so I wasn’t expecting delays as a result of customs within the EU and the order was placed before the Easter holidays. Wickey produced an invoice dated 16th April, which indicates that the transaction has been entered in their financial system and being manufactured. Suffice to say 3 months later and I have received nothing apart from emails promising delivery updates within a week, no updates, no delivery and a very, very disappointed 4 year old daughter. Frankly I’m appalled that this company is allowed to carry on as it does. I have emailed them weekly for the past month chasing for delivery dates only to get fobbed off with empty promises of confirmation next week etc. Last week I write again and formally complained to them by email, not surprisingly I received an automated reply and nothing more. Today I raised a dispute via PayPal, I had used their credit to make the payment and hope that Wickey either act now to complete the order or refund; as I appear to be bankrolling their company I’d like to see some compensation for credit costs included in their settlement. Whilst I accept that over trading can happen through no fault of a manufacturer especially when there is a sudden and unplanned flood of orders; a responsible manufacturer would immediately update their customers giving them options to cancel and go elsewhere or provide a committed delivery date an perhaps compensation. I wouldnt be surprised if something slightly more mischievous were a foot in this case. I continue to see the same products are being advertised with the same delivery lead times; I have found other manufacturers in Germany and France who clearly are able to fulfil orders and who don’t get negative reviews, is it possible that this manufacturer is using customer credit for their own benefit…..surely not! My only regret today is that I didn’t check Trustpilot before placing the order! Wickey you should be ashamed of yourselves, your business practices are looking very dishonest; offering a product with a delivery estimate that you clearly are unable to meet while continuing to advertise the same product and delivery lead times on your website and through several online retailers. I wonder if anyone has checked German legislation to see if this breaches misrepresentation….. Come on Wicket do the right thing and stop abusing customers, their trust, and taking money before you have manufactured the product.