We had a terrible experience on our outward journey We told that we could not travel on our booked ferry and that we would have to wait over 7 hours before we could cross (outward Journey). Apparently there was a mistake on our booking form as to the height of our caravan, the booking in attendant refused our crossing and gave us a phone number to ring, the person on the phone told us to pay the extra amount and sort it out with the booking in attendant, we paid the balance and were told to park next to the exit road from the ferry and that we would be put on the next available ferry, this was incorrect, we approached the boarding crew who told us they were aware we were waiting to board but it would be the 10.15pm ferry. During the waiting time we had damage done to our caravan by a passing scooter, a dint and a scratch, we also had an attempted break-in of our car, after being parked for over 7 hours and without power, the frozen food in our caravan was ruined. Entry to our booked caravan site closed at 8.00pm we therefore had to arrange overnight accommodation on the Isle of Wight. Driving at night made it impossible to follow the instructions to the caravan site as we could not see the landmarks indicated. This was a very stressful experience and one not to be forgotten, we were not given a reason why we could not cross on the 4.00pm ferry as booked and communication at the port was very poor. we think the very least you can do is give us a free return crossing for car and caravan plus two people next year. The return crossing went without a hitch.