On our way home from Yarmouth on the Isle of Wight last Wednesday 28th Sept', we were booked on the 10 past 8 sailing, at 4pm were sent an Email to say that that sailing was cancelled and that they had put us on the 10 to 10 pm sailing instead. I have a disabled wife and this wasn't acceptable so we tipped up at Yarmouth at 1/2 Hr before the 8 - 10 ferry only to find that it was running and that the 7pm sailing had been cancelled instead ! We had booked a space next to the lift as my wife cannot cope with stairs being disabled weeks in advance, but when summoned to go on board were put at the front of the vessel about 4 spaces from the lift and as it was raining the deck was very slippery for my wife with her sticks to cope with. Of course too late to reverse back to the lift space as there were then 4 other cars parked behind me ! All in all very unsatisfactory especially for "Disabled Passengers" especially as the passage and lift space had been booked weeks in advance !!! Then what about the BOGUS Email that we were sent on the afternoon of our sailing - again "Why can't Wightlink get there act together". So Disabled Passengers beware !!!!!!
5 years ago
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